John Mulhall,
(407) 836-9157 or
Carrie Proudfit,
(407) 836-5429 or

FEMA, Orange County Emergency Managers ask Residents to Report Damage from Hurricane Matthew


Orlando, FL – Orange County’s Office of Emergency Management is asking Orange County residents and local business owners to report storm-related damage, including minor damage, associated with Hurricane Matthew. Residents may report damage by dialing 3-1-1 on their mobile device, 407-836-3111 on their landline or through the OCFL 311 Mobile App on their smartphone. The Federal Emergency Management Agency (FEMA) has requested that Orange County participate in capturing all storm-related damage, which will be included in the overall assessment and impact of Hurricane Matthew. This information may also be used to help determine eligibility for federal relief programs for local residents. Those that report storm-related damage may receive a follow-up visit from an assessor.

Hurricane Matthew, which made landfall on Central Florida’s coastline Oct. 7 brought heavy rainfall, winds and downed trees to parts of Orange County. Residents may report damage from the storm through Monday, Oct. 31.

When reporting damage residents must be prepared to offer or confirm the following:

  • Residents can report damage by:Be an Orange County resident or have a business in Orange County.
  • Provide the address of where the damage occurred.
  • Provide a description of damage.
  • Confirm or provide information related to insurance.
  • Provide photos of the damage.
  • Using the OCFL 311 app (shown to left) on their smartphone, which allows users to upload photos directly.
    • Users should categorize the report as “other.”
    • Users who need additional information on downloading the app can visit and click on the 311 logo.
  • Reports can also be made by calling 407-836-3111 from a landline.
  • Residents can call 3-1-1 from their mobile device.

Reported information may be used to determine eligibility for relief programs and help emergency management prepare for future storms.

About Orange County Government: Orange County Government strives to serve its residents and guests with integrity, honesty, fairness and professionalism. Located in Central Florida, Orange County includes 13 municipalities and is home to world-famous theme parks, one of the nation’s largest convention centers and a thriving life science research park. Seven elected members make up the Board of County Commissioners, including the Mayor, who is elected countywide. For more information, please visit or go to Orange County Government’s social media channels.

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