Photo of JD Power Award

Orange County Utilities Recognized with J.D. Power Customer Satisfaction Award

Orange County Utilities provides a safe and reliable water supply for over 150,000 residential and commercial customers and has been ranked No. 1 in Customer Satisfaction with Midsize Water Utilities in the South by J.D. Power, the global leader in data analytics and consumer intelligence. The ranking was based on the J.D. Power 2020 U.S. Water Utility Residential Customer Satisfaction Study, which measures customer satisfaction with water utilities in eight geographic regions.

The survey, now in its fifth year, measures satisfaction among residential customers of 90 water utilities. Overall satisfaction is measured by examining 33 attributes in six key factors. Listed in order of importance, these factors include: quality and reliability; price; conservation; billing and payment; communications; and customer service.

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2020 Virtual Florida Simulation Summit: Three Things You Need to Know

The annual Florida Simulation Summit, hosted by Orange County Mayor Jerry Demings, in partnership with the National Center for Simulation and the Orlando Economic...

Pink fire truck at a fire station

Pink Engines Ignite Buzz: Orange County Fire Rescue Rolls Out Specialty Units in Honor of Breast Cancer Awareness Month

The presence of a pink fire engine has become a traditional sighting across Central Florida for Breast Cancer Awareness Month.

Orlando Health’s parade of pink...

No parking any time sign in a local village

Orange County Toughens Parking Standards and Enforcement Tools

Every year, The Orange County Sheriff’s Office receives hundreds of complaints regarding improperly parked vehicles. The issues range from cars left on the side...

Mayor Jerry L. Demings wearing a face mask.

Orange County Has ‘Got You Covered’ during COVID-19 Pandemic

By Orange County Mayor Jerry L. Demings

Wearing a mask during the COVID-19 pandemic is not a political statement or a personal opinion.  It is...

mother in a car adjusting a child seat with a baby in it.

Safely Seated: Orange County Fire Rescue Offers Free Car Seat Safety Checkpoints

It’s a proven fact car seats and boosters provide protection for infants and children. According to the National Highway Traffic Safety Administration, car seats...

TOgether Again Expo Floor

Orange County Convention Center Hosts Together Again Expo

The Orange County Convention Center (OCCC) welcomed its first trade show under modified operations on July 24, 2020. The Together Again Expo, hosted in...

Orange County Health Services Resumes Free COVID-19 Testing at Econ Soccer Complex This Week

Orange County Health Services Resumes Free COVID-19 Testing at Econ Soccer Complex This Week

WHAT: After temporarily closing the free COVID-19 testing at Econ Soccer Complex, ahead of the weather last week,...

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Orange County Distributing Free Sandbags to Get Residents Storm Ready

NOTE: Distribution has been extended to August 1, 2020.

In an effort to prepare for the peak of hurricane season, Orange County Government is hosting...

Economic Recovery Action PLan graphic for building safety

Orange County Government’s Division of Building Safety Launches Economic Incentive to Reduce Permit Costs

In order to spur new construction activity and support efforts to assist our community with economic recovery from the COVID-19 pandemic, Orange County Government’s...