Man receiving a vaccine from a doctor

Frequently Asked Questions Regarding COVID-19 Vaccinations in Orange County

Public Health & Safety

Since December 29, 2020, the Florida Department of Health in Orange County began vaccinating individuals at the Orange County Convention Center. Residents can stay updated on the County’s vaccination efforts by visiting ocfl.net/vaccine.

Frequently Asked Questions last updated on 4/05/2021.

Table of Contents

GENERAL INFORMATION

Where can I get a COVID-19 vaccine?
There are several location options for eligible residents to receive a COVID-19 vaccine, including the Orange County Convention Center, Federal Retail Pharmacies, FEMA Vaccination Site at Valencia College West Campus, FEMA Vaccination Satellite Site, hospital systems and Orlando VA HealthCare System.

For more information on these locations, visit ocfl.net/vaccine.

Who is eligible to receive COVID-19 vaccine
Beginning Monday, April 5, 2021, Florida residents who are 18 and older will be eligible to receive any COVID-19 vaccine. Additionally, those who are 16-17 years old will only be eligible for the Pfizer vaccine. (Executive Order 21-79)

Is the vaccine free?
Yes. The vaccine is administered at no cost to the individual. Be wary of misleading webpages charging for vaccine appointments. Those scams should be reported to the Attorney General’s Office.

Do I need to be a resident of Florida to receive the COVID-19 vaccine in the state?
Yes. You need to be a full-time or part-time Florida resident. The State Surgeon General issued a Public Health Advisory on January 21 prioritizing vaccines for residents of the State of Florida.

Is an ID required to be vaccinated?
Yes. Individuals will be asked to present a valid Florida driver license, Florida identification card, or a valid, active Florida school ID that matches appointment information before receiving a vaccination. If employment needs to be verified, (e.g., if you are employed by the school system, are a firefighter, etc.), you must also bring your employment badge or ID.

  • Seasonal residents may provide a copy of two of the following the show proof of residential address:
  • A deed, mortgage, monthly mortgage statement, mortgage payment booklet or residential rental or lease agreement.
  • One proof of residential address from the season resident’s parent, step-parent or legal guardian or other person with whom the seasonal resident resides and a statement from the person with whom the seasonal resident resides stating that the seasonal resident does reside with him or her.
  • A utility hookup or work order dated within 60 days before registration.
  • A utility bill, not more than 2 months old.
  • Mail from a financial institution, including checking, savings, or investment account statements, not more than 2 months old.
  • Mail from a federal, state, county, or municipal government agency, not more than 2 months old.

How do I prove I received the vaccination?
Once you have received your first vaccination, you will be provided with a COVID-19 Vaccination Record Card. Your Record Card is your documentation that you have received both doses of the vaccine. Do not lose your Record Card.

What are the side effects of the COVID-19 vaccine?
General side effects that have been reported include injection site tenderness, fatigue, headache, muscle pain, joint pain, chills, nausea, vomiting and fever. Severe allergic reactions are extremely rare, and can include difficulty breathing, swelling of your face and throat, elevated heart heartbeat, development of a rash all over your body, dizziness and weakness. If you experience a severe allergic reaction, call 9-1-1 or go to the nearest hospital.

What if I am pregnant or breastfeeding?
If you are pregnant or breastfeeding, discuss your vaccination options with your healthcare provider.

Do I still need to socially distance and wear a mask after receiving the vaccine?
Yes. there is currently a local Executive Order requiring face coverings in effect in Orange County. Together, a COVID-19 vaccination and the recommendations for how to protect yourself and others will offer the best protection from getting and spreading COVID-19. For additional COVID-19 myths vs. facts visit Orange County’s newsroom.

What if I am homebound and can’t leave my house to get the vaccine?
Please call 311 and they will connect you on the appropriate resources. The Florida Health and the Division of Emergency Management is managing a homebound vaccination program. Visit ocfl.net/HomeboundVaccination to access a form to fill out a request. You can also email HomeboundVaccine@em.myflorida.com.

I am a veteran. Where can I schedule an appointment to get a vaccine?
Orlando VA Healthcare System is offering is offering COVID-19 vaccines for all veterans who receive care at VA regardless of age. The vaccine is being offered at four sites of care through a combination of appointments and walk-ins until supply is exhausted.  For specific location information and times, visit Orlando VA’s COVID-19 Vaccination webpage. Veterans can also call 407-631-0499.

CONVENTION CENTER VACCINATION SITE

Booking Your Appointment

I am having trouble online booking my appointment for the Drive-Thru Vaccination Site at the Orange County Convention Center. Who can I contact?
Individuals experiencing issues with booking an appointment online can dial 844-770-8548 or email covid19support@cdrmhealth.com.

How do I schedule an appointment at the Convention Center?
Individuals who qualify to receive a vaccine may visit ocfl.net/Vaccine for options or book directly by visiting PatientPortalFL.com to make an account and schedule an appointment.

How do I know if I successfully scheduled a vaccine appointment?sample QR code
If you successfully scheduled an appointment, you will receive a confirmation screen with a “square QR code” that can be printed or screenshot.

What about individuals who have no internet access to schedule an appointment?
Individuals who do not have access to the internet can schedule an appointment by using a computer at a participating Orange County Community Center – Holden Heights, Pine Hills, East Orange and Taft (hours 8 a.m. to 4:30 p.m. Monday through Friday). Residents can also dial 844-770-8548 to book an appointment over the phone.

How do I schedule an appointment for the second vaccination, if needed?
Your second appointment will either be scheduled online when you make your first appointment or in person after receiving your first vaccination at the site. Information for your second dose will be available on PatientPortalFL.com.

How do I cancel or change my appointment?
Vaccination appointments for the Florida Department of Health in Orange County are subject to availability. Those who would like to cancel or change their scheduled appointment may log in to PatientPortalFL.com and make changes. Individuals experiencing issues with canceling/changing an appointment online can dial 844-770-8548 or email covid19support@cdrmhealth.com.

Visiting the Convention Center

Is the Convention Center a drive-thru location, or will I need to get out of my vehicle?
Drive-thru vaccinations are currently being administered at the Orange County Convention Center by the Florida Department of Health in Orange County. You will not have to get out of your vehicle.

Where is the vaccination site at the Orange County Convention Center?
The Orange County Convention Center COVID-19 vaccination site is located at the North Concourse, 9400 Universal Blvd, Orlando, FL 32819. Follow directional signage leading along the route to the North Concourse. Florida Department of Health staff are located at the front of the vehicle wait line to confirm you are there for your scheduled vaccinations. Map and Directions 

Are drive-ups/walk-ins accepted?
No. An appointment is required in order to receive a vaccination. Individuals who visit the site without an appointment will be turned away.

Are there restrooms in the vehicle waiting line?
Yes. Portable toilets and washing stations are located in the waiting line, as well as in the observation area after vaccinations are administered.

How early do I have to show up for my appointment?
You should show up no more than 30 minutes prior to your confirmed appointment. Residents who arrive earlier will be asked to wait in order to accommodate other pre-scheduled appointments.

What do I need to bring?
Please arrive at the vaccination site with a full tank of gas, water, a snack and any medication if needed, as wait times may be long.

You will be asked to present a valid driver’s license or photo I.D. that verifies your name and date of birth, as well as your “square QR code” that matches your appointment information before receiving a vaccination.

Is there an observation period after I receive the vaccine?
Yes. Everyone who receives a vaccination will drive through an observation area monitored by Florida Department of Health staff and will be monitored for approximately 15-30 minutes.

FEMA VACCINATION SITES

What are FEMA vaccination sites?
FEMA vaccination sites are federally supported COVID-19 vaccine sites that consists of a single hub location and a satellite location that will relocated to different areas in the County based on need. More information on FEMA vaccinations sites can be found on ocfl.net/Vaccine.

Where is the FEMA vaccination Hub in Orange County located?
The FEMA Vaccination Site in Orange County is located at Valencia College West Campus, 1800 S. Kirkman Road, Orlando, FL 32811. The site operates from 7 a.m. to 7 p.m., seven days a week, walk-ups only.

Where is the current FEMA satellite vaccination site?
For the current list of FEMA Satellite sites, please refer to the “Federal Vaccination Satellite Sites” section on ocfl.net/vaccine.

TRANSPORTATION INFORMATION

Is there transportation options for seniors?
Individuals who are 60+ and unable to find transportation to the Orange County Convention Center vaccination site or the FEMA vaccination site at Valencia College West campus may qualify for a free ride, courtesy of LYNX.

Individuals can call the County’s helpline at 311 (or 407-836-3111 if out of County) for details and coordination. Scheduling transportation for appointments needs to be made 48 hours in advance of your appointment. If your appointment is on a Saturday or Sunday, your request for a ride must be made the prior Friday, at the latest, during regular business hours.

Individuals who are disabled and need help with transportation can contact the Transportation Disadvantage Program or the ADA Paratransit program through LYNX. All the prerequisites and requirements for program eligibility are available at GoLynx website. You can also contact LYNX by dialing 407-841-5969, or emailing inquiry@golynx.com.

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