Orange County Government Public Information Officer

Orange CARES Portal Re-Opens November 16, 2020 at 8 a.m.

Orange County GovernmentNew Criteria will Help More Residents Receive $1,000 Grant

Orange County, Fla. (November 9, 2020) – Orange County will reopen the application portal for Individual and Family Assistance Program with new criteria on Monday, November 16, 2020 at 8 a.m. The updated eligibility will now include other adult members of the same household to apply as individuals for the financial assistance. This new criteria will make it possible for roommates and other family members residing in one household, who’ve been impacted by COVID-19 and over the age of 18, to be eligible to apply

Residents can access the portal directly at Information on the webpage is updated to reflect the latest information.

The system will allow up to 15,000 users inside the application portal on the reopening day to submit their documentation for a $1,000 grant. Residents need to review the eligibility criteria, and prepare all required documents before applying. Please note the following:

  • New eligibility criteria will now include other adult members, over the age of 18 that live in the same household, to apply as individuals for the financial assistance. 
  • Residents, who have already received funding from Orange County’s CARES Act Individual and Family Assistance Program, are not eligible to reapply.
  • Photo ID, Social Security Card, and COVID-19 impact documentation must match the applicant’s name, and cannot be from different individuals. The name entered on the application must match the name on the social security card in order to process the payment.
  • P.O. Boxes may not be used as any address for this program. You must use your own physical address and not family member’s. If you use someone else’s address, assistance will be denied if someone else has already received assistance or applied for assistance at that address

Orange County Government has invested a total of $60 million of local CARES funding into the Individual and Family Assistance Program and has processed more than $35 million dollars, which has helped over 35,000 households.

For more information on eligibility criteria and required documents, visit If you are unable to access the Internet or have a language barrier, please call Orange County’s 3-1-1 call system for assistance.

About Orange County Government: Orange County Government strives to serve its residents and guests with integrity, honesty, fairness and professionalism. Located in Central Florida, Orange County includes 13 municipalities and is home to world-famous theme parks, one of the nation’s largest convention centers and a thriving life science research park. Seven elected members make up the Board of County Commissioners, including the Mayor, who is elected countywide. For more information, please visit or go to Orange County Government’s social media channels.

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